FAQs

Please read our User Guide, if you still can't find the answer please contact us: support@sabercouncil.com

Currently we offer shipping to the following Countries:

Argentina
Australia
Canada
Chile
Germany
Netherlands
South Africa
Spain
Switzerland
United Kingdom
United States

If you don't see your Country listed, please reach out to us via email at support@sabercouncil.com and we will look into adding it to our list.

Our prices are listed in USD by default but should automatically adjust to your local currency. You can manually change the displayed currency via the dropdown menu at the bottom of the webpage.

No, but we are hoping to offer payment plans in the near future. Stay tuned to our email newsletter and social media for updates!

We try our best to ship your products as fast as we can.

Please allow 4-7 days business days for your order to ship out, average shipping times are 5-15 business days.

The Tracking Number will be updated 3-5 days after your order has been SHIPPED.

If you don't have a tracking number after 7 business days please email us at: support@sabercouncil.com

We offer a 100% money back guarantee if the product is defective or damaged. Please reach out to our support team at support@sabercouncil.com

You have 14 days to send it back to us for a full refund. For more information, refer to our Return Policy.

Our Cancellation Fees range from 5% to 10% of the total cost. We incur non-reversible fees for taking your order, so if you change your mind and need to cancel the transaction, we do not get these fees back. Please make sure you want the product before committing to the purchase.

If you your package is on the way, you must wait for it to arrive and then return it to us before receiving a refund.

Our cancellation fees range from 5% to 10% of the total cost when you cancel an order or you need to send a product back for a refund. 

We incur non-reversible fees for being able to take your order so if you change your mind and need to cancel the transaction, we do not get these fees back. Please make sure you want the product before committing to the purchase.

If you have miss spelled or auto-filled in an incorrect address, kindly notify us via email at support@sabercouncil.com

If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

Have questions or need assistance? We’re here to help! Reach out to us via our Contact Us page or email us at: support@sabercouncil.com

One of our team members will get back to you as soon as possible.

For questions related to operating your Saber, information on Saber Electronic options, and what comes with your Saber, please refer to the Saber Council User Guide.