Refund policy

Warranty

Our sabers come with a 365-day warranty starting from the date of delivery.

Repairs, returns, and refunds are only offered for quality control issues within the 365-day warranty period.

Our products are made to order and are therefore final sale. Returns are not offered for buyer's remorse, and this includes apparel and accessories that do not fit.

Damages and issues

Please inspect your order upon receiving it and contact us within 5 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

During this period, Saber Council will repair or replace any saber found to have defects in materials or workmanship.

However, certain components are designed to naturally wear out with use, such as blades during combat or rechargeable batteries over time. Damage from dueling is not covered, and normal wear and tear is to be expected.

Saber Council may ask for photos or videos of a product claimed to be faulty. This helps our team determine the right step forward.

Sizing and fit

Robes and other apparel are cut to the measurements shown in the sizing chart on each product page. Please check the chart before ordering, as a size that does not fit is not a fault and is not covered by this policy.

If you want to return an item that isn't faulty

We do not accept these returns as a rule, but if you want to proceed, contact us first. Returns sent back without authorization from our team cannot be processed or refunded.

Returns are shipped internationally to our factory partner. Return shipping, import duties and customs clearance fees are the customer's responsibility and are not reimbursed by Saber Council. In most cases these costs exceed the value of the item itself, which is why we ask you to speak to us before sending anything back.

Cancellations and address changes

Orders can only be cancelled before the item enters production, which is roughly 24-48 hours after the order is placed. A non-refundable restocking fee of 5–10% may apply to cancellations made within that window.

If you have entered the wrong shipping address, contact us within 24 hours of ordering and we will correct it. After that the order has already been processed for dispatch, and we cannot refund or replace a package that is lost because of an incorrect address.

Exceptions

We cannot accept returns on gift card purchases under any circumstances.

Orders containing giveaway items are NOT eligible for return. This includes free sabers offered in sales or promotions. However, these sabers are still covered under warranty should they arrive faulty.